REFUND POLICY

RETURNS

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

All Gift Cards are non-returnable items.

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer, only return items to Mirror in the Sky, Passeig Manuel Girona 5 3er, Barcelona, SPAIN 08034.

There are certain situations where only partial refunds are granted (if applicable):

1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error

2. Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support[at]mirrorintheskycashmere.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support[at]mirrorintheskycashmere.com and send your item to: Mirror in the Sky, Passeig Manuel Girona 5 3er, Barcelona, SPAIN 08034.

Shipping

To return your product, you should mail your product to: Mirror in the Sky, Passeig Manuel Girona 5 3er, Barcelona, SPAIN 08034.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellation of your order by us

6.1  We reserve the right to cancel the contract between us if:

 

6.1.1  We have insufficient stock to deliver the goods you have ordered.

 

6.1.2  We do not deliver in your area.

 

6.1.3  One or more of the goods you ordered was listed as the incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

 

6.2  If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for consequential loss or disappointment suffered.

Delivery and Freight

7.1  Our aim is to deliver all orders within the specified times once receipt of payment has been confirmed. All deliveries are subject to stock availability and security checks. Delivery will be made to the address provided. If the product is paid for by PayPal it will be delivered to the address which is registered with PayPal. The site is unable to change the address due to PayPal’s security policy.

 

7.2  We endeavour to deliver every product within our stated times and schedules, however, we will not be liable for any loss caused to you by late delivery or for late deliveries as a result of Courier actions which are beyond our control. Please contact us at support[at]mirrorintheskycashmere.com as soon as possible if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order. You will be refunded once the goods have been returned to us in good order or classified as lost by the courier company.

 

7.3  We will attempt to deliver your order to the delivery address stated on your order form. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we shall refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us. If we have to re-dispatch the order, if it has been returned to us, for reasons outside of our control there may be a charge.

 

7.4  If a customer requires a parcel to be redirected because a wrong address has been given, there will be a redirect charge.

 

7.5  If the products we deliver to you are damaged or we have sent you the incorrect goods or quantity, please contact us within seven (7) days of delivery at support[at]mirrorintheskycashmere.com Please do not sign for any packages that are damaged or opened.

 

7.6  All our deliveries are sent out using a signed for courier or freight service. For security purposes, we do not deliver to P.O. Box numbers.

 

7.7  All standard delivery charges are included in the price of your product. Approximate standard delivery times:

Europe / UK: 3-4 days
USA / Canada: 5-7 days
Aus / NZ / Hong Kong / Japan: 8-10 days
Rest of the World: 10-14 days

 

7.8  There may be additional delivery charges that apply for special requests, we will contact you in these cases to confirm options and how you would like to receive your order.

 

7.9  We have endeavoured to keep our prices below the duty and VAT threshold for most countries around the world. However, rates and systems can change and you will be responsible for any applicable charges.

 

7.10   Some customs departments around the world can be very slow and we only wish we could speed them up. We will always try our best to ship products to suit your best timing, but we cannot be held responsible for customs delays.

 

7.11  If you are ordering products as a gift or will be delivered to someone else, please make sure they are aware they will be responsible for these additional charges. We have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We would advise that you check the import charges applicable in any country before ordering products to be delivered there.

Vouchers and Promotional Discounts

8.1  Gift Vouchers cannot be exchanged for cash.

8.2  Gift Vouchers can be used against full price and sale items.

8.3  Promotional discount codes may not be used in conjunction with other offers and sale items.

 

8.4  If a customer makes a return for a product they have purchased with a gift voucher a new gift voucher will be credited for that amount.

 

8.5  Promotional discounts are restricted to one use per customer unless otherwise stated.

Liability and Warranty

Each product is handcrafted and any irregularity is to be considered an intrinsic characteristic. Cashmere is particularly delicate and we recommend you handle your shawl with the greatest care, avoiding any contact with jewellery or any surface that could cause damage.

 

9.1  If the goods we deliver to you are not what you ordered or are damaged or defective beyond the intrinsic nature of handmade products or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question.

 

9.2  If you do not receive the goods ordered within the date specified on our order confirmation or on the website we shall have no liability unless you notify us at our contract address within 30 days of ordering the goods.

 

9.3  If you notify a problem to us under clause 10.1 or 10.2 above, our only obligation will be, at your option:

 

9.3.1  To make good any shortage or non-delivery

9.3.2  To replace or repair any goods that are damaged or defective; or

9.3.3  To refund to you the amount paid by you for the goods in question in whatever way we choose.

 

9.4  Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expense (including loss of profits business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods.

 

9.5  You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our Site. The importation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

 

9.6  Nothing in these Terms and Conditions is intended to limit any rights you may have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude liability for any death or personal injury resulting from our negligence.

 

9.7  We reserve the Right to change or amend these Terms and Conditions at any time without notice.